If your Monimoto App - Sim Subscription - Status is displaying Expired, that means no payment was successful and your device is currently deactivated.
If your Monimoto App - Sim Subscription - Status is displaying Auto-renew off, that means your device still has sim time remaining but there is no active subscription, so no payment information was successfully verified/entered in our system which could be use to auto-renew your subscription.
If your sim subscription payment/auto-renew subscription has failed please check if your payment was verified and confirmed by your bank/creditcard/paypal or if it was blocked on their end, the majority of failures are caused by payments not being verified and then our system cannot charge you.
If your Monimoto App - Sim Subscription - Status is displaying Active, then all is good and it should automatically charge you on the date of current sim time expiry, it will not charge you before this date only on or immediately after the date of expiry. If the sim subscription was setup successfully you should receive an email indicating this information, it will display the next payment date.
*Note: Paypal payments are known to sometimes be delayed beyond the scheduled charge date. If you have subscribed using paypal please wait a few extra days and see if the payment will be completed.
If creditcard and paypal payment checkout methods do not work for whatever reason, please select the third option bank transfer (wire transfer), enter your details and you will receive an email SO (Sales Order) invoice with transfer details of our receiving bank. This method has the lowest failure rate as it requires you to manually send us a bank transfer (wire transfer).
*Note Bank Transfer (Wire Transfer) are not auto-renewals, they are in fact one-time payments manually completely by users. Our system cannot automatically direct debit payments from anyone's bank account, the transfer must be completed manually by you to our account.
If you have sent us a bank transfer already and it has not yet been confirmed by our system, please contact support. Or if none of the payment checkout methods work for you, please get in touch with our support team via in-App message, or via email to support@monimoto.com.