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My Monimoto fails to pair with the app

Article author
Liuka

Android

When you go through the setup wizard in the app - you should see "Choose Your Monimoto" tab. You should see your the serial number of your device, as shown on the label. Tap the red + sign and let the device do the rest.   

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Double check if the batteries are inserted and that the plastic pull tab is removed. If you do not see your Monimoto device on list, tap rescan. If needed, perform that several times. If you see an error message at the bottom, the first thing to do is to restart the Bluetooth on your phone (switch it off and back on), and try to pair again. Some phone models, especially the ones with 6.0.1 Android version, require multiple attempts to connect. 

Additionally, if you do not see the device in the "Choose Your Monimoto" tab, try to clean cache and data:

1. Open Settings menu in your phone. 

2. Find Monimoto App in the menu, then locate the app.

3. Tap on Storage and clear the data. 

Screenshot_2021-02-25-16-08-16-247_com.miui.securitycenter.jpgScreenshot_2021-02-25-16-08-20-354_com.miui.securitycenter.jpg

 

If you are still stuck, try this sequence:

1. Go to Monimoto app ->
2. Home tab ->
3. Upper left corner 'burger' menu ->
4. Long tap (delete) your Monimoto ->
5. (If you have MM1/MM2) Connect Monimoto with batteries installed to computer for 13 seconds ->
(If you have MM5/MM6) Push the small button next to the SIM card and hold it for 3 seconds ->
(if you have Monimoto 7) Push the small button above the batteries and hold for 3 seconds ->
6. Pair like the first time

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Comments

6 comments

  • Comment author
    Ian MacLean
    • Edited

    The monimoto app menu is not available if you have not yet paired your device. I have jumped through every hoop, restarted the device and Bluetooth multiple times, reset the monimoto 7, still no connection. Even though the phone sees the device and is willing to pair with it.

    0
  • Comment author
    Thomas Graff

    I am having the same issue as Ian. I'm on a Google Pixel 6a. the gets to the "Choose your Monimoto" and show my serial number. i select it and it attempts then comes back with "Something went wrong - Monimoto disconnected. Try again"

    I too have turned Bluetooth on and off, restarted my phone, deleted storage and cache, deleted the app and started over, resetting Monimoto to factory defaults... UHG. 

    0
  • Comment author
    Olivér Dunár

    Hi
    During the initial paring of Monimoto 7 with my Pixel 6a phone I was having the same issue as mentioned above: "Something went wrong - Monimoto disconnected. Try again". I tried the steps described in this article but that didn't help.

    What finally solved the issue for me was the following steps:

    • Once the "Something went wrong - Monimoto disconnected. Try again" error is displayed go to the Bluetooth settings of the phone
    • Go to "Pair new device"
    • Wait until the Monimoto serial number shows up and click on it, this will try to pair the device which will eventually get rejected with some Android error message
    • Go back to the Monimoto app and try the pairing in there again which worked for me this time.

    Hope this helps anyone having the same issue.

    1
  • Comment author
    Thomas Graff

    Thank you for the response Olivér. I should have came back and updated my post. I actually don't know what I did but it feels like I tried it 100 times and on try 101 it just worked. It was very frustrating but now that it does work, it is great!

    0
  • Comment author
    Bean

    Thank you Olivér!  It worked : )

    0
  • Comment author
    Vincent Nguyen

    Olivér, you are amazing! Thanks for the tip! It worked for me as well

    0

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