First make sure you have a paired Key Fob and the Key Fob battery is new.
The Key Fob uses Bluetooth to connect to the tracker and prevent false alarms. False alarms can be caused by interference between tracker and Key Fob.
Go to App - Device Settings - Manage Key Fobs
'Searching' means Key Fob is not connected (if your Key Fob and tracker are close by and it stays searching please contact support)
'-XXdBm' means the Key Fob is connected
-95 to -100dBm means Very Bad signal strength, you will likely get disconnections and false alarms
-85 to -95dBm means Poor signal strength
-65 to -85dBm means Reliable signal strength
-30 to -65dBm means Very Good signal strength
Try changing the location of the Key Fob when riding to see if you can improve signal strength and reduce false alarms. For example a different jacket or pants pocket, keychain, alternative storage location for the Key Fob.