Introduction
If your parcel was left on the doorstep and then stolen, you can usually start by opening a claim with the delivery company. In this case, contact FedEx/DHL/Other depending on which courier was delivering, to report the missing parcel and begin the claims process. Once you have the delivery company’s response, forward the conversation to Monimoto support so they can continue assisting you.
What to do first
Before the seller can arrange a replacement, the delivery issue needs to be documented with the courier. This helps confirm what happened to the parcel and supports the next steps in the claim process.
- Contact courier and open a claim for the stolen parcel.
- Provide the tracking number, delivery date, and any details showing the parcel was left on the doorstep.
- Keep a copy of all messages or claim reference numbers from courier.
- Forward the conversation with courier to the Monimoto support for further assistance.
What the seller will do next
After you send the courier conversation to the support, they can review the case and arrange a new parcel if needed.
What to include when contacting support
- Your order number
- Courier tracking number
- Claim reference or case number
- A short summary of what happened, including that the parcel was left on the doorstep and stolen
Additional information
If you have not yet contacted the courier, do that first so the claim can be opened. If you already have a claim in progress, send the seller the latest update from the courier so they can take the next step.