If you receive a push notification that looks like either of these:
This means that Monimoto regular ping update did not go as expected - our server did not receive a regular update from your device. It mainly happens due to cellular connectivity issues.
Main reasons:
- A temporary cellular network or internet connection error;
- At the moment of communication, Monimoto equipped vehicle was parked in the area without cellular network, e.g., underground garage;
- Monimoto batteries are almost empty;
- SIM card has no credit or SIM is blocked.
What you can do if this happens:
- Check if motorcycle is where it is supposed to be.
- Try to use App - Device Settings (Phone/Tracker in Bluetooth range) - Test Device Connection, to push a regular update immediately.
- Test an alarm to check if it's able to alarm properly, even if the regular update was not received it doesn't necessarily mean your device is not able to alarm - so an alarm test is the best way to check it out.
- Wait until next day. Usually next communication is successful. (regular ping interval must be set to 1 day in the settings section - it is a default setting).
- Check if cellular signal is strong enough where you keep your motorcycle. It might be worth moving your vehicle or Monimoto device to a different place for a day or two and see if "status not updated" notifications still arrive.
- Rarely, and depending on where you put the device, you might have to slightly change the device location in your bike or turn device by 90° degrees - "unblocking" cellular network waves. Remember that metal interferes with radio waves, so make sure it is not touching any of metal parts on your bike.
If you always keep your bike at the same location, and only sometimes get this notification (but never more than 2 times in a row) - you should not worry since during an actual theft the device would most likely receive cellular signal again once it starts moving. However, if you see this notification for 3 days in a row - start checking our tips above or contact support via in-App message or email to support@monimoto.com.