If you receive a push notification that looks like this:
This means that Monimoto periodic check did not go as expected - our server did not receive a regular update from your device. It mainly happens due to cellular connectivity issues.
Main reasons:
- A temporary cellular network or internet connection error;
- At the moment of communication, Monimoto equipped vehicle was parked in the area without cellular network, e.g., underground garage;
- Monimoto batteries are almost empty;
- SIM card has no credit or SIM is blocked.
What you can do if this happens:
- Check if motorcycle is where it is supposed to be.
- Wait until next day. Usually next communication is successful. (regular ping interval must be set to 1 day in the settings section - it is a default setting).
- Check if cellular signal is strong enough where you keep your motorcycle. It might be worth moving your vehicle or Monimoto device to a different place for a day or two and see if "status not updated" notifications still arrive.
- Rarely, and depending on where you put the device, you might have to slightly change the device location in your bike or turn device by 90° degrees - "unblocking" cellular network waves. Remember that metal interferes with radio waves, so make sure it is not touching any of metal parts on your bike.
- If you are using your own SIM card in Monimoto, it might be that it needs a top up. We do not deactivate our SIM cards without prior notice. Down below you can see how it looks if our SIM is deactivated.
If you see this sign, you simply need to go to Settings, tap on SIM and top up. This feature is available starting with firmware v0.10.5.61.
Here is how the SIM looks when it has been topped up:
Additionally, if everything is fine with the card, once you connect to your device through the app by clicking Connect, you can check the status of your battery. If battery is empty, you will see that after the connection. It can be that the batteries are too low to send the battery level notification to Cloud via cellular network.
If you always keep your bike at the same location, and only sometimes get this notification (but never more than 2 times in a row) - you should not worry since during the actual theft the device would start moving and start getting cellular signal anyway. However, if you see this notification for 3 days in a row - start looking for a reason of why that is happening.
Comments
4 comments
Fine for now
I was hoping for something a little more helpful or maybe a way to force it to ping again. I'm currently a few states away from my motorcycle so I can't check on it. It hasn't had a missed ping before, but now I can't check on the bikes location... this isn't too helpful when it comes to making sure it isn't stolen.
So any solutions for this issue? I just got that message last night and not around state right now
I haven't found any good solution unfortunately. It was able to ping the next day, but then failed again on the following day.
Only change that I've noticed is that my Key FOB battery is now low, but I don't see how that would affect the transponder.
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