If you receive this error when trying to pair Monimoto with your phone, it means that your device has been paired with another account.
If the old account belongs to you
In this case, you need to login with your old account and delete the Monimoto device in App - Device Settings - Delete Monimoto. Log out of the old account and reset Monimoto to its default parameters. You will now be able to pair it with a new account.
If the old account belongs to someone else
If you bought the device from another person, please contact that person and ask them to go through the process described above. If you cannot contact them - let us know. You will have to prove that the device belongs to you. We will be able to remove the device from an old account, so you could pair it with your new account. You will have to restore Monimoto to the default parameters and then will be able to pair it with the new account.
If you changed your phone number and you don't have access to old account
If you changed your phone number and lost access to your old account - let us know. You will have to prove that the device belongs to you. We will be able to remove the device from an old account, so you can pair it with your new account. You will have to restore Monimoto to the default parameters and then will be able to pair it with the new account.