This rarely happens, but it is possible, the main reasons causing it can include:
- A temporary GSM or internet error preventing the device from updating low battery status to App;
- At the moment of regular update the Monimoto equipped vehicle was parked in an area without GSM network, for example: building/garage/workshop/underground/parking structure;
- SIM card has no sim subscription time remaining.
- Monimoto batteries completely died unexpectedly/drained very quickly.
If you are running into this issue consistently and not just once in awhile please contact our support team using in-App message or email to support@monimoto.com.