Remember - you need to only connect via Bluetooth if you want to change settings. Device is stand alone and once paired, it communicates on a daily basis with the KEY or Cloud server only.


If you cannot connect to paired Monimoto from Settings tab, first ensure that you are connecting within reliable Bluetooth range i.e  1-5 meters from device.  


Note: if you had false alarms for a prolonged time and received ~500 locations, your batteries could be empty and that could cause the issue.



For Android


If your Monimoto has already been paired with your phone before, and now you are trying to connect to it via Bluetooth, please make sure that Bluetooth is turned ON and that the Bluetooth logo is visible in the Android main toolbar at the top right. 



If you see an error message at the bottom, the general Rule of Thumb is to restart the Bluetooth on your phone by switching it off and back on, and try to connect again.  Some phone models (especially working with 6.0.1 Android version) need multiple attempts to connect.  Toggle of Bluetooth helps to connect easier.


Another reason - your Monimoto has been restored to default parameters.  If you have connected USB with batteries inside, and this way reset the paired device to default factory settings you can not connect unless pair again.



For iOS


If your Monimoto has already been paired with your phone before and now you are trying to connect to it via Bluetooth, please make sure that Bluetooth is turned ON and ensure that the Bluetooth logo is visible in the iOS main toolbar at the top right. 




If it is not visible - go to your phone's Bluetooth settings and disable Bluetooth; then enable it again and you should be good.



Rule of Thumb is to restart Bluetooth on your phone by switching it off and on again.



Another reason - your Monimoto has been restored to default parameters. If you have connected USB with batteries inside, and this way reset the paired device to default factory settings you can not connect unless pair again. In this case, you will need to delete your device from the device list. Then pair as you did the first time.