If you get alarms:
- First, check if you driving together with Key in your pocket
- Check if key battery is full. Simply connect via app from Settings Tab and go to Keys menu. Connect and try to refresh several times to update key. You should see at least one key connected. Check if battery is OK and if connection shows any level. If you have Key in your pocket and sitting on motorbike, the reliable connection should be more than 20%. Try to put Key in to other pocket or check if no metal thing are close, as they can reduce the signal.
False alarms while your bike is parked could happen because device detects vibration of other vehicle exhausts. If it happens often, try to reduce sensitivity level to normal or low. Alarm triggers at High level from 2 second vibration, while at Normal level, from 5 second vibration. At low level, alarm triggers from 5 seconds, but needs more intense vibration.